You dont have to download the film from Hudl just hit the gearbox and select import from Hudl and cut and paste the HUDL link and it is in there in about a minute.You can, but you have to take the extra step of downloading their film to your computer and uploading the film to your account. I did it with Mount Calm last week to get ready for our scrimmage we played last night. It worked fine for me.
Definitely correct on customer support.We made the switch to qwikcut. It's way cheaper and it does all the same things and more for cheaper. Also the customer support is wonderful, and will fix any issues you might run into.
Funny enough after I sent this we've been locked out of our account even though payment was sent over 3 weeks ago. Customer service is non-existent as you can't get anyone on the phone while trying to communicate an issue via email. Needless to say maybe time to go qwikcut. On another note if anyone has an actual customer service phone # to reach hudl that'd be awesome.In my experience if you’ve got the budget for hudl it’s worth it. Every alternative I’ve used has had issues.